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🚚 FREE Shipping on all orders!
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FAQ

How fast will you ship my order?

Most orders ship the same day. However, USPS is experiencing really delayed delivery times. Even though your order ships the same day it might take the post office a while to get the order to you.

How will my order be shipped to me?

Most orders are shipped via USPS Media Mail or UPS Ground. 

Can I return an order?

Yes, you can return an order. I offer no-hassle returns just let me know at info@thebasementfactory.com. 

Do I have to pay for shipping if I return an order?

No. Just email me at info@thebasementfactory.com. I'll email you a return shipping label. Just tape the label on the box and send it back.

Where do I send my return order? 

The Basement Factory

2800 Stafford Avenue

Suite 4313

Scranton PA 18505

How do I get a refund?

A refund will be issued to you usually in 5-10 days depending on when I receive the returned order back from you.

I don’t like my poster. What should I do?

If you don't like your poster email me at info@thebasementfactory.com. I'll email you a return shipping label. Then just tape the shipping label on the same box or poster tube you received the poster in and send it back to me. When I get it I'll issue a refund.

I never got my order. It must be lost. What do I do?

Just email me at info@thebasementfactory.com. I'll get a replacement out ASAP with a return label. When the lost order shows up just tape the return label on it and send it back to me. 

My order arrived damaged. What do I do now?

Just email me a photo of the damaged package at info@thebasementfactory.com. I'll get a replacement out ASAP. 

The tracking says I received my order but I never got it. Maybe it was stolen. What do I do?

Just email me at info@thebasementfactory.com. I'll get another order out to you ASAP.

Do you ship to other countries?

No.

What's the Basement Factory's mission?

There is no mission. 

Why should buy from you?

I try to make the shopping experience as easy as possible. No annoying pop-ups, fly-ins, chat bots, jacked-up shipping charges, seven emails a day, five thousand items to choose from, text messages, or countdown timers. Just a small selection of posters, incense, no hassle returns, and one daily email from a real human being. 

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